Refund, Cancellation and Webinar Access Policy

At CareerLearning, we’re committed to providing an unmatched webinar training experience, which is why we back every purchase with our refund policy. Our commitment to quality training content promises up-to-date industry standards and peace of mind when selecting our courses.   

REFUND POLICY

On-demand Courses

Starting from the date of purchase, attendees have 30 days to request a refund if the course has not been accessed.

After 30 days, refunds are no longer applicable and attendees may accept a catalog credit to swap for another training course. 

Live Courses:

Attendees have until 3 business days prior to when the live course airs to request a refund. 

Live Course attendees who do not attend their scheduled training course will not qualify for a refund.  

Attendees may swap to an On-Demand, self-paced online course (when applicable) if they no longer qualify for a refund or accept a catalog credit to swap for another training course.

The cost of attendees who do not show up to a course is non-refundable. We are happy to register a replacement attendee of your choice or issue a catalog credit for the cost.  

Retake Insurance:

Retake Insurance is non-refundable and non-transferable. It cannot be transferred to another attendee or used for a different training course than the one specified at the time of purchase. A single Retake Insurance purchase is to be associated with a single certification purchase only. 

All Modalities:

To request a refund, you must submit the request in writing via email at  [e-mail], or call us directly at 800-944-7668.

* Some states follow other refund policies. If there is a state-specific policy, it can be found on that specific state’s requirements page.

CANCELLATION POLICY

Live Webinar Cancellation

CareerLearning reserves the right to cancel any live or webinar course before the start of the class. A CareerLearning representative will notify scheduled attendees of cancellation via email. Attendees are eligible for a refund of the cost of the course, in the event CareerLearning must cancel a webinar. CareerLearning will not be held responsible for any expenses incurred due to the cancellation of the course.

Note: Live date change requests will be honored, at no cost, for all attendees who inform a CareerLearning account representative three (3) or more business days prior to the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.

A $50 rescheduling fee will be charged to attendees who change a live webinar training course date less than three (3) business days of the course start date. Rescheduled class dates cannot be guaranteed and will be based on availability.

Missed the 3-Day Reschedule Cut Off?

No problem! It’s only $50 to reschedule your course for a day that works better for you!

Please contact us at [e-mail], or call us directly at 800-944-7668.

WEBINAR ACCESS POLICY

Attendees must sign into the webinar at least 15 minutes prior to the start time to ensure that the device is compatible and they are able to access all materials. 

Customers may contact support@careerlearning at any time for technical assistance. We are committed to responding to customers within 24 business hours of an inquiry.

Live Only webinar attendees must contact support@careerlearning within 30 minutes of the webinar start time to receive the on-demand recording at no charge should you decide to swap a Live course for On-Demand instead. 

Disclaimer

DISCLAIMER OF WARRANTIES
While our certification and webinar programs are designed to provide participants with
the skills and knowledge necessary to improve employability and career performance,
ultimately the success of a certification or webinar program comes down to the
background, practical experience, ability and (especially) commitment of each participant.
Because these qualities vary, we are unable to provide universal warranties,
representations or guarantees (collectively “Warranties”) that a particular certification or
certification program or webinar will result in required legal or regulatory compliance, job
placement advantages, career opportunities, or overall attainment of career goals. And
while our Programs (as defined below) are designed, written and presented to be as
accurate and authoritative as possible, we do not provide medical, legal, accounting or
other professional services or advice, and our Programs may not be relied upon as such.
The participant (“you”) remains solely responsible for compliance with all applicable laws,
regulations, accounting standards, and official health guidelines.
Therefore, you agree that you purchase, participate in, use, and rely on (“your Use”) our
1certifications, certification programs, webinars, presentations, commentaries, products,
services, and materials (collectively, our “Programs”) at your own risk. Our Programs are
provided “as is” without any express or implied Warranties of any kind, including any
Warranties of merchantability, fitness for a particular purpose, or non-infringement. We
provide no Warranties, and you agree by your Use not to rely on any Warranties, that our
Programs are free of errors or omissions. As part of the consideration given in connection
with being allowed to participate in our Programs, and by your Use of our Programs, you
(a) release us from all claims for damages arising or alleged to have arisen from your Use
of our Programs, (b) agree that in no event will we be liable for any direct, indirect, special,
or consequential damages arising or alleged to have arisen out of your Use of our
Programs, and (c) you further agree that any damages you may be awarded against us
notwithstanding the foregoing limitations of liability will be limited to the amount, if any,
you paid for the Program resulting in or alleged to have resulted in your damages.